Terms & Conditions

By accessing or using the app, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement. If you do not agree with these Terms, do not use the app.

Click Car Care provides car cleaning and detailing services at your selected location. You can book services directly through the app by entering your contact and location information.

• You may use most features of the app without registering.
• Optional registration allows quicker booking and a better user experience.
• You are responsible for maintaining the confidentiality of your account details.

By using our service, you agree to:

• Provide accurate, current, and complete information.
• Ensure your vehicle is accessible at the scheduled appointment time.
• Not misuse the app for illegal or unauthorized purposes.

Service appointments are scheduled through the app. Payment methods and details will be provided in the app or upon service completion. Cancellations and refunds are governed by the Cancellation & Refund Policy below.

We want you to be fully satisfied with every service. This policy explains when you are entitled to a refund and how it is paid back.

1. How refunds are paid

• All eligible refunds are credited to your wallet in the Click Car Care app, and the balance can be used for any future booking or package.
• The amount is added to your wallet within 3 business days of your refund request being approved, and you will receive a notification when it is credited.
• Refunds are based on the amount you actually paid after any coupon or promotional discount; discount values are not refundable.
• Wallet balance is personal and cannot be transferred to another account.

2. Cancelling before the service

• You can cancel your order in the app free of charge as long as the washer has not yet set off, and the full amount paid is refunded to your wallet.
• Once the washer is on the way or has arrived, cancellation is handled through customer support. A travel fee may be deducted, which will be made clear to you before the cancellation is confirmed, and the remainder is refunded to your wallet.
• If the service cannot be performed because the vehicle is inaccessible or not available at the scheduled time and place, the order is treated as a cancellation after the washer has arrived.
• If Click Car Care cancels the order or is unable to fulfil it for reasons on our side, the full amount is refunded to your wallet with no deduction, or the appointment is rescheduled, as you prefer.

3. Dissatisfaction with service quality

• If you are not satisfied with the service, please let us know within 24 hours of its completion, describing the issue and attaching photos where possible.
• After reviewing the order, including the inspection and post-service photos taken by the washer, we will offer to redo the service free of charge, or to refund all or part of the amount to your wallet in proportion to the issue.

4. Packages and subscriptions

• You may request to cancel your subscription at any time during its term, and the value of the unused washes, as a proportion of the total package price, is refunded to your wallet.
• Washes already performed, and washes left unused after the subscription term ends, are not refundable.

5. Cases not eligible for a refund

• Services that were fully performed with no issue reported within 24 hours of completion.
• Damage or defects that existed on the vehicle before the service began and were documented in the inspection photos.

6. How to request a refund

Contact us at [email protected] or through customer support with your order number and the reason for your request. We will review it and get back to you within 3 business days.

7. Account deletion

Deleting your account from the app permanently removes your wallet balance, which cannot be recovered afterwards. We recommend using your balance or contacting us before deleting your account.

This policy does not affect any rights you have under the Egyptian Consumer Protection Law.

With your permission, we may use your device's location to identify your car's location for the service. This is essential for us to deliver the service at your chosen place.

By using the app, you agree to receive push notifications related to:

• Booking confirmations and updates
• Service reminders
• Promotional messages, which you can opt out of in your settings

Your privacy is important to us. We collect only necessary information including your name, phone number, email, address, and location to perform services effectively. For more details, please read our Privacy Policy.

All content within the app, including logos, designs, text, and software, is the property of Click Car Care and may not be copied or reproduced without permission.

You agree not to:

• Reverse engineer, decompile, or modify any part of the app.
• Use the app to transmit harmful or malicious code.
• Use the app in a way that violates laws or third-party rights.

We may suspend or terminate your access to the app at any time without prior notice if you violate these Terms or misuse the service.

Services are provided on an "as is" and "as available" basis. We do our best to ensure quality, but we cannot guarantee the app will always be available or free from errors.

Click Car Care shall not be liable for any indirect, incidental, or consequential damages or any service delays due to circumstances beyond our control.

We reserve the right to modify these Terms at any time. Changes will be posted within the app, and continued use implies acceptance of the updated terms.

If you have any questions or concerns, you can contact us at:

Click Car Care
37 Ismael Ghanem — Nozha — Cairo — Egypt

[email protected]